Frequently Asked Questions

Our Check-in time is from 3:00PM, Check-out time is by 11:00AM.

Yes, we offer early check-in and late check-out, subject to availability. An additional fee may apply depending on the timing of your request at check-in or on your departure date. if we are not able to provide an early check-in or late check-out, we will be more than happy to hold your luggage.

The cancellation policy varies depending on the rate plan and stay dates. For most rate plans, cancellations made within 72 hours of the arrival date will incur a charge of the first night’s room rate plus applicable tax. Please note that cancellations during the year-end period are subject to a stricter policy. We recommend reviewing the cancellation terms provided with your rate plan at the time of booking.

Yes, our Front Desk is staffed 24 hours a day.

The minimum age to check-in is 18 years old.

Yes, we are happy to offer a group rate when you book at least 10 rooms. Reach out to our Sales Department at aloha@waikikimalia.com for a customized group proposal. 

Yes, self-parking is available. The parking entrance is located at 347 Lewers Street, Honolulu, HI 96815. Please note that oversized vehicles are not permitted, and the height limit is 6 feet 3 inches.

Self-parking is available for a fee of $45.00 plus tax per day, per vehicle, which includes 24-hour in-and-out privileges.

No valet parking available.

Yes, we have two EV charging stations available for use. Applicable fees apply.

We do not provide airport transportation. We recommend using Roberts Hawaii for shuttle services.

Yes, Taxi services are available as well as Uber and Lyft.

We offer hotel rooms in the Malia Tower with varying views, including Standard, City View, Partial Ocean View, and Ocean View. Additionally, we have 1-bedroom studio units in the Luana Wing with a variety of bedding options.

Yes, we offer cribs/Pack & Plays at no charge. Rollaway beds are available for an additional fee of $45 plus tax per night per bed.

Housekeeping services are provided every two days.

Malia Tower rooms: Microwaves are not provided in guest rooms, but community microwaves are available on the 9th and 15th floors. Luana Wing 1-Bedroom Studios: Each room includes a microwave. Additionally, we serve complimentary coffee daily in the morning at the lobby, exclusively for our hotel guests.

Yes, Wi-Fi is available throughout the hotel as part of the amenity fee.

All guest rooms are equipped with air conditioning. Please note that heating is not available.

Yes, we have ADA rooms with Tubs & Roll-in Showers available.

Yes, we have IHOP restaurant located on the 1st floor of the hotel. They open daily from 6:00AM to 10:00PM. Also a sports bar Rivals located on the 1st floor open daily from 12:00PM to 2:00AM.

No, we do not offer room service.

No, breakfast is not included with the room. However, we offer a Bed & Breakfast plan in collaboration with a few nearby restaurant.

Yes, we have an outdoor plunge pool and a heated jacuzzi.

Family-friendly activities include hiking to Diamond Head, visiting the Honolulu Zoo, and exploring the Waikiki Aquarium.

Yes, we have a fitness room on the 5th floor, open 24 hours exclusively for our hotel guests.

No, we do not offer Spa/ Massage services.

Yes, we offer “The Break” every Friday from 1 PM to 2 PM, featuring activities such as lei making, ukulele classes, and bingo games. Complimentary gelato ice cream is provided during the session exclusively for our hotel guests.

No, we do not offer meeting or event spaces at the hotel.

No, business center is not available at the hotel.

We offer printing services for a fee of $0.10 per page.

Waikiki Malia is conveniently located near several popular attractions. Next to DFS Galleria, 1½ blocks from Royal Shopping Center, 3 blocks from International Market Place, 2 blocks from Waikiki Beach.

We are located 8.5 miles from the Honolulu International Airport.

Yes, the Honolulu city bus “The Bus” and “Waikiki Trolley” stops are located right across the street from the hotel.

No.

We welcome pets at the Luana and Malia Tower. Up to two pets per room, with a combined weight not to exceed 50lbs. A non-refundable daily pet fee of $50 plus taxes applies. Please inform us at the time of booking if you will be traveling with a pet so we can make the necessary arrangements. *Policy is subject to change.

The hotel’s main entrance is secured nightly from 11:00 PM to 6:00 AM, while the back entrance is secured 24 hours and accessible only with a hotel guest key. Additionally, the elevator to guest floors requires a hotel key for access, ensuring the safety and security of all guests.

We are a non-smoking hotel. Smoking is not permitted anywhere on property.

Yes, a daily amenity fee of $40 plus tax applies per room, per day.

Yes, concierge services are available at the hotel lobby level to assist guests with information, reservations, and other requests.

Yes, we do offer Dry Cleaning services through our service partner “Hakuyosha”. These services are only available Monday through Friday except Holidays.

Yes, we do accept packages on behalf of our guests during their stay and no earlier than 3 days before their arrival date.

Yes, luggage storage is available at the lobby storage 24 hours a day.

Parking: The property has narrow and steep parking ramps; however, our parking fee is lower than nearby hotels. Pool Size: The pool is small with a maximum depth of 4 feet, making it safer for children.